At Done by Us, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what data we collect, how we use it, and how we keep it safe.

1. What Information We Collect
Depending on the services you request, we may collect the following information:

• Full name
• Email address and phone number
• Business or billing address
• Task-related notes and instructions
• Personal identification information (e.g. passport details, dates of birth, travel documents)
• Payment preferences or booking references (if applicable)
• Website usage data (via cookies and analytics tools)

2. Why We Collect Your Data
We use this data to:

• Communicate with you about your requests
• Provide tailored personal and business assistant services
• Book services on your behalf (e.g. flights, hotels, appointments)
• Ensure high-quality, secure, and discreet support
• Improve our internal processes and service offerings

We collect only the data required for each task and with your permission.

3. How Your Data Is Handled
We store your data securely using encrypted tools and platforms

• Sensitive information (e.g. passport scans) is only stored temporarily and deleted after the task is completed unless you request otherwise
• We do not sell or share your data with third parties without your consent
• We may use trusted tools (e.g. Google Workspace, booking platforms) to process your tasks efficiently, in compliance with GDPR

4. Cookies
Our website uses cookies to enhance user experience and monitor site performance. You can disable cookies at any time via your browser settings.

5. Your GDPR Rights
You have the right to:

• Access the personal data we hold about you
• Request correction or deletion
• Withdraw consent at any time
• Request how your data has been used
• File a complaint with the Information Commissioner’s Office (ICO) if needed

To exercise these rights, contact us at: contact@donebyus.uk

6. Third-Party Services
If a task involves third-party providers (e.g. airlines, agencies, venues), your data may be submitted to them only when required, and only after your confirmation. We always aim to use trusted, secure providers.

7. Contact
For any privacy-related questions or requests, please contact:
Done by Us
📩 Email: contact@donebyus.uk